A Brief Overview

The Clinical Trial Management System (CTMS) Administrator is responsible for managing all aspects of the Clinical Trial Management System, ensuring the smooth execution of clinical trials across various sites. This role includes overseeing system upgrades, managing user access, developing training programs, and collaborating with multiple departments to ensure compliance and efficiency in clinical trial processes. This role works heavily with information technology during upgrades, change implementation as well as on-going interface support.

What You Will Do

• Act as the primary CTMS resource for all departments including daily triage of support requests (35%)
• Resolve interface workqueue errors in collaboration with Research IT (15%)
• Collaborate with Finance, Pre-Award and Operations Specialists to ensure accurate invoicing and special payments (10%)
• Participate in strategic planning for system upgrades and financial data collection in collaboration with the Finance, Operations, IT, and study teams (10%)
• Manage user access for employees (5%)
• Establish and enforce financial reporting policies, procedures, and best practices (5%)
• Oversee the build of clinical trial protocols in the CTMS throughout the study lifecycle (5%)
• Oversee the build and maintenance of financial budgets and pass-through payments for clinical study protocols (5%)
• Lead implementation of new interfaces or system upgrades and ensure end-to-end testing is completed (5%)
• Create and implement staff training plans and follow-up programs for system use (3%)
• Develop policies and procedures to ensure efficient CTMS management (2%)
• Performs routine on-call rotation which includes 24×7 phone coverage. (as needed)

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.