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250006P2

Ambassador/Lab Couriers – Full Time – Days

Position #: 250006P2
Position: Ambassador/Lab Couriers – Full Time – Days
UH Facility: Cleveland Medical Center
Shift: Days
Status: Full-time
Work Days of Week: M-F, Rot wknd and Holidays

City: Cleveland

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ABOUT US

To Heal. To Teach. To Discover.

These words are more than just our mission, they embody the opportunities available to the world-class doctors, nurses, health care professionals and support staff who choose to join University Hospitals and Be the Difference.

From entry to executive level, every position and every professional at University Hospitals has a direct impact on our ability to offer excellent care to our patients, their families and our community.

Join Us and Be the difference in Advancing the Science of Health and the Art of Compassion.

Equal Opportunity Employer – veterans and individuals with disabilities

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JOB DESCRIPTION & QUALIFICATIONS

Description

POSITION SUMMARY

The hours are 7am to 7:30pm, three 12’s per week, every other weekend, every other holiday.

Operations Support Ambassador will provide outstanding customer service to all patients, guests, and staff,
supporting operational needs of the department. This includes: distributing visitor passes per the UH visitation
policy; lab specimen pick-up/drop-off; ED transport assistance; Patient Experience rounds; Meds to Beds courier.
Follow all written regulations/procedures and correctly completes assigned tasks without supervision. Assist in
other areas as necessary.

Essential Functions
Politely and promptly meets and greets visitors, patients and staff.
Distribute visitor passes to approved visitors.
Patient Experience rounds.
Meet emergency helicopter medics at helipad for transport to Emergency Department.
Transport expectant mothers to Labor and Delivery.
Specimen pick-up/drop-off Emergency Department, inpatient, outpatient area.
Timely delivery of Meds to Beds for prior to discharge Emergency Departments, inpatient.
Patient Transport Assistance including the Emergency Department, inpatient, outpatient areas.

Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our
patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address
appropriate use of PHI in the workplace.

7am-7pm or 7pm-7am 36 hours per week. 


Qualifications

High School Equivalent / GED Required

1+ years Basic patient care and/or customer service experience Preferred

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LOCATION

Working at University Hospitals

UH Cleveland Medical Center

UH Cleveland Medical Center is University Hospitals’ flagship academic medical center. With more than 1,000 registered beds, UH Cleveland Medical Center provides primary, specialty and subspecialty medical and surgical care in the heart of Cleveland’s University Circle.

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Working at University Hospitals video

Working at University Hospitals

Careers at University Hospitals offers opportunities to provide care locally in the Cleveland area with the power to impact healthcare nationwide. As a leader in our industry, our staff share a commitment to Be the Difference in the lives of our patients and our communities, from Northeast Ohio and beyond. Take a look at this video to discover how we’re building an organization for the future, today. Note: video content was obtained prior to the COVID-19 pandemic.

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Read Video Transcript

ANEESAH DAVIS: You have a choice to be here or not be here. The choice for me to just actually just stay here is just, I love it. I love it here to be honest and the opportunities that it allowed me to have and grow. That's basically why I choose to stay here. SONORA HOWSON: My favorite part is probably the people I work with. I mean I'm interested in the procedures and I feel like we do a lot of good. But like the thing that has me excited to come back every day is just that I work with such an incredible team. Really talented people and it feels like a family. I know that's like kind of trite to say but it does feel like that. ALVIN MANIGAULT: One of the things I was really impressed with my time being at UH, just from a managerial and leadership perspective, I think they do a phenomenal job. My leadership specifically in terms of just being involved and engaged and also listening as well to matters, issues or concerns and then working to establish some type of implementing change. I think subsequently for me as an employee, it really makes me feel as if I'm heard, my voice is heard and that also my perspective can have an impact on the overall overarching picture as well.

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University Hospitals - The Science of Health. The Art of Compassion.

Contact Us

To contact University Hospitals Human Resources department, or to request a reasonable accommodation, please call 216-767-8900 or send us an email at employment@uhhospitals.org


Equal Employment Opportunity Statement

It is the policy of University Hospitals to provide equal opportunity to all of our employees and applicants for employment. Decisions concerning employment, transfers and promotions or other conditions of employment are all made upon the basis of the best qualified candidate without regard to race, color, national origin, age, religion, veteran status, disability, gender, sexual orientation, gender identity, or marital status in accordance with Federal and Ohio law. A qualified individual with a disability will be considered for employment on the same basis as non- disabled applicants if he/she can perform the essential functions of the job sought, with or without a reasonable accommodation, and without imposing a direct threat to the health or safety of others or him/herself. EEO is the Law

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