Patient Access Representative II, Opthalmology Westlake
Position #: 2500077B
Shift: Days
Status: Full-time
Work Days of Week: M-F
UH Facility: Medical Practices / Mgmt Services Org
Job Description & Qualifications
- The Patient Access Representative serves as the first point of contact for all patients and their families.
- This highly visible role supports and interacts with patients, families, and health care providers.
- They work directly with patients to ensure accuracy of demographic, insurance, payment and other vital patient information.
- They help manage questions, problem solve patient and scheduling concerns, while maintaining exceptional patient service.
- They support the rest of the medical care team, helping to streamline patient processing to improve patient satisfaction and help keep appointments on schedule.
- The Patient Access Representative has an direct effect on both the revenue cycle and the patient experience.
- Checking patients in and/or out for medical visits
- Answering the phone to address patient inquiries and scheduling appointments.
- Assists patients with enrolling and utilizing MyChart.
- Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
- Communicating information and important details to other medical care team
- May contact insurance companies regarding coverage, preapprovals, billing and other issues
- Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
- Assist with completion of various types of paperwork and forms.
- Effectively work EPIC workques, worklists and inbasket messages.
- Schedules referrals and follow-up visits.
- Accurate and timely scanning of documents into EPIC.
- Resource for new hire orientation and training.
- Identifies and recommends process improvements, projects and workflows.
- Exceeds team productivity and quality standards.
- In certain work environments, may be cross-trained to function as a Provider Administrative Assistant.
- May schedule surgical procedures.
- Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency.
- Maintains a clean and organized work area.
- May be cross-trained to perform other duties as assigned.
- Actively participates in UH emergency preparedness.
- May be scheduled to work at off-sites
- Performs other duties as assigned.
- Complies with all policies and standards.
- For specific duties and responsibilities, refer to documentation provided by the department during orientation.
- Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.
- Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
- Monday-Friday with a rotating Saturday every other month.
- The hours are 8:30 AM to 5:00 PM.
- Travel is required for this position to the other locations: Bowell, Westlake, Mentor, Euclid, South Euclid, Parma, Hudson, Landerbrook, Bedford.
- High School Equivalent / GED required.
- Associate’s Degree preferred.
- 2+ years Healthcare or customer service required.
- Exceptional communication skills with both patients and medical care providers to relay necessary information.
- Ability to juggle and prioritize multiple responsibilities and handle interruptions.
- Strong organizational skills.
- Problem-solving skills for scheduling conflicts, missing documentation and other issues.
- Attention to detail to ensure all patient information is accurate and available.
- Compassion to help patients and caregivers in difficult situations.
- Understanding of the importance of confidentiality.
- Basic knowledge of electronic health records and basic medical terminology.
For over 150 years, University Hospitals has been dedicated to our mission To Heal. To Teach. To Discover. Starting as a small Cleveland hospital in 1866, UH has grown into 18 hospitals and 40 health centers, serving 1 million people annually.
UH delivers exceptional care, advances medical innovation, and trains future healthcare leaders. Now, you have the opportunity to add your talents to this legacy of care. At UH, you’ll join a collaborative team in an inspiring environment where your skills and ideas will be valued. Together, we can continue to shape the future of healthcare and deliver on the promise of our mission for generations to come.
Equal Opportunity Employer – Veterans and individuals with disabilities.
At University Hospitals, everything we do is driven by our dedication to providing the highest quality patient care. All members of our team, regardless of whether they interact directly with patients, support our mission and share our commitment to caring, compassion, teamwork and providing an exceptional UH experience.
A career in professional services with University Hospitals provides challenging opportunities in:
- Operations – meeting the ever-evolving needs of the health care industry
- Learning – employing the most advanced, leading-edge health care technology
- Diversity – growing your experience by exploring multiple facets of various business functions
- Collaboration – working with cross-functional teams of the highest-caliber clinicians and support staff
Join us in advancing the science of Health and the art of compassion.
Equal Opportunity Employer – Veterans and individuals with disabilities.
University Hospitals is a national leader in healthcare that takes pride in calling Northeast Ohio home. With more than 150 locations throughout Cleveland and the surrounding metropolitan areas, UH provides unique opportunities to deliver world-class care in the communities where our employees live, work, and play.
We want you to make a career with us and we are here to support you – both in and out of work. Our comprehensive benefits program offers choice and flexibility to meet you where you are in your life.
- Medical Plans
- Dental Plans
- Vision Plan
- Paid Short and Long Term Disability
- Life and Account Insurance
- Additional Voluntary Benefits
- Wellness Programs and Plans
- Financial Health Resources
- Career Development Resources
- And More!
*Benefits may vary based on FTE Status and Position Type.
View complete wellness and benefits details on our Why Choose Us page.
We want you to make a career with us and we are here to support you – both in and out of work. Our comprehensive benefits program offers choice and flexibility to meet you where you are in your life.
- Medical Plans
- Dental Plans
- Vision Plan
- Paid Short and Long Term Disability
- Life and Account Insurance
- Additional Voluntary Benefits
- Wellness Programs and Plans
- Financial Health Resources
- Career Development Resources
- And More!
*Benefits may vary based on FTE Status and Position Type.
Working at University Hospitals
Careers at UH offers opportunities to provide care locally in the Cleveland area with the power to impact healthcare nationwide. As leaders in our industry, our staff share a commitment to be the difference in the lives of our patients and our communities from Northeast Ohio and beyond. Look at this video to discover how we’re building an organization for the future today.
Nightshift Module
Night shift provides a unique and rewarding opportunity for caregivers who thrive in a close-knit, supportive environment. With fewer distractions and a calmer atmosphere, you’ll have the chance to foster meaningful relationships with both colleagues and patients. The quieter pace allows for more in-depth patient connections, greater autonomy, and the opportunity to refine your skills. Whether it’s the flexibility to fit your lifestyle, the teamwork and problem-solving that come with a close-knit team, or the financial benefits of shift differential pay, night shift offers a space where you can grow both personally and professionally. If you excel in a late-night environment and appreciate the independence and collaboration it offers, our night shift team is the perfect fit for you!
Hear from our team about why they enjoy working the night shift and how it has shaped their careers.
Sara H.
Multi Modality
I like nightshift because the smaller staff helps me build connections and friendships with the staff around me. Helping us to better communicate without any issues, including doctors. I can work independently, keeping my thinking skills sharp. Even when it is quiet, it is never boring.